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General Objective:

• To ensure CBN's clients receive the highest level of service while managing all aspects of Picture Postage transactions.

Responsibilities: Duties, and Tasks:

• Liaison directly with clients via email and telephone, providing front-line support for their needs and accurately communicate this information so that all objectives are met
• Provide callers with product, price and order information
• Coordinate all aspects of production ensuring all deadlines are met
• Establish priorities within the production environment
• Process payments received by mail and electronically
• Reconcile payments received on a daily basis
• Use judgment to ensure photos fall within acceptable written standards
• Scanning and/or editing photos for optimum print quality
• Print pictures and package ensuring high standard of quality
• Return original photo to customers if ordered by mail
• Operations scheduled from 9:00 to 5:00

Qualifications:

• Diploma or degree in Graphic Communications, Print Media or a related field of study
• Excellent communication skills in English and in French
• Knowledge of editing photos or graphics
• 1-3 years experience as a customer service representative, ideally in the printing industry
• Familiarity with Windows application
• Proactive attitude and great attention to detail
• Ability to multitask - manage several projects simultaneously
• Strong understanding of deadlines and commitment to schedules
• Performs well under pressure
• Able to work shifts, some overtime and weekends, as required.
• Eligible to obtain Secret Level Security Clearance

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