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Identification Systems, Customer Support

General Objective:

• To perform software testing and validation of Identification Systems Division products and applications.

Responsibilities: Duties, and Tasks:

• Developing test plans and procedures, executing test cases and completing test results documentation.
• Identify, log and track issues discovered during testing.
• Development of test scripts to automate testing.
• Installation and configuration of system components (hardware and software).
• Problem reproduction and debugging assistance.

Qualifications:

• University degree in Computer Science or Engineering, or related field.
• At least 2 years of experience in software test planning and software quality assurance.
• Previous experience in a call center environment or in another support environment.
• Strong, in-depth experience in Windows & Linux.
• Understanding of Help Desk tools and trouble ticket tracking processes (ITIL experience of certification an asset).
• Experience in supporting peripherals such as printers, cameras, scanners and other devices.
• Good analytical and high quality documentation skills.
• Exposure to software development processes.
• Strong communication skills in English (Spanish or French are additional assets).
• Possess a genuine interest in testing, career progression and improving personal QA knowledge.
• Strong understanding of deadlines and commitment to schedules.
• Performs well under pressure.
• Detail oriented approach.
• Creative problem solving skills.
• Successful candidates must possess or qualify for Secret Level security clearance.

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