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The Solutions Engineering Analyst is responsible for the coordination and costing of ID Systems technical solutions, providing first level technical support in both the pre-sale and post-sale activity cycles.

Responsibilities: Duties, and Tasks:

• Analyze and translate customer requirements into complete technical ID Systems solutions, including hardware and software specifications, network configurations, support and maintenance options.
• Present technical solutions internally as part of the Bid Review process.
• Prepare cost estimates for system components, software modules, and integration solutions.
• Maintain a current database of cost components.
• Develop and maintain relationships with component suppliers in conjunction with Corporate Purchasing.
• Interface with internal departments to ensure technical integrity of solutions and complete compliance with customer requirements.
• Provide technical input and technical writing support on technical issues.
• Interact with customers and customer support on technical issues.
• Provide system demonstrations and presentations.
• Assist in preparation of personalized security document samples.

Qualifications:

• University degree in Information Technology, Computer Engineering or a related field
• Industry certifications an additional asset
• Bilingualism is an asset (English/French, other languages are assets)
• Two years of applied technical experience in a help-desk or technical support role
• Presentation skills and experience
• Working knowledge of computer hardware, network configurations and devices.
• Familiarity with various operating systems (Windows, Linux, Unix)
• Understanding of principles of relational databases (Oracle)
• Excellent verbal and written communication and presentation skills are essential
• A detail oriented, team player with the ability to meet tight deadlines
• Must be eligible to obtain Secret Level security clearance
• A self starter who is able to strategize and manage multiple projects simultaneously
• Strong inter-personal skills with a polished and professional manner
• Highly organized
• Highly motivated and self-directed

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