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Identification Systems

Canadian Bank Note Company Limited - Identification Systems, is seeking a highly proficient System Administrator (Customer Support Engineer) who will be responsible for providing system support working on a variety of hardware and software platforms and peripherals. Some domestic and international travel is required.

Roles and Responsibilities include:

• Providing technical phone support to customers and regional support engineers.
• Providing on-site support to customers.
• Installation and configuration of system components (hardware and software).
• Training of operators on system usage.
• Diagnostics and Testing of Hardware, Software, Network Problems.
• Hardware Repair of Equipment (ex. Replace hard-disks, power supply, UPS Batteries, Printer Maintenance).
• Software troubleshooting (e.g. correcting installation or configuration problems).
• Maintaining system inventory including spare parts and consumables.
• Hardware Preventive Maintenance.
• Documentation.
• Provide sales support, as required.
• 7x24 on call support on rotation basis.

Mandatory Qualifications:

• Post-secondary education in Computer Science, Engineering or related field
• At least 5 years experience in providing technical support directly to end users covering the following:
  • Hardware: Desktop workstations and servers, Tape Storage Devices (internal/external), RAID, Scanners, Commercial Inkjet and LaserJet printers
  • Software: Oracle DBMS, Windows, Backup Solutions, Web Servers, Web Application Servers
  • Linux (SusE) (mandatory 5 years experience)
  • Networking: LAN Support, TCP/IP networks, ODBC, CISCO Routers, Hubs, Switches, Firewalls
  • SAN, Fibre Channel
  • Client Server Applications & Web Applications
  • Communicating directly with customers using necessary tact
  • Understanding of Help Desk tools and trouble ticket tracking processes
  • Understanding of support agreements and their implied service levels
• Applicants must possess excellent communication skills (English and preferably French) orally and in writing. Spanish is a plus
• Successful candidates must qualify for or possess a valid security clearance (secret)

Other skills:

• Strong understanding of deadlines and commitment to schedules.
• Performs well under pressure.
• Detail oriented approach.
• Team player.
• Creative problem solving skills.
• Excellent conflict resolution skills.

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